Why Mobile?

They Want It Now: How an app empowers your association to provide the service your members expect

They Want It Now: How to empower your association members to help themselves

Dec 14, 2018

By MobileUp Software

Running a professional association has enough responsibility as it is.

But instead of spending time on strategies to grow your association, do you and your staff find yourself involved in one or more tasks like these every day?

  • Sending membership renewal notices
  • Mailing new or replacement member ID cards
  • Distributing continuing education and advocacy information
  • Printing member directories
  • Keeping association calendars in front of members
  • Answering questions about events and conferences
  • Etc.
List of time-consuming chores

Sure, you maintain a website, send dozens of emails, and print your share of direct mail pieces in an effort to educate your membership.

Unfortunately, your members are busy people and these resources aren't always available when they need something RIGHT NOW!

How to Meet Your Members' Mobile Expectations

Like most people, your members turn to the first available device connected to the Internet when they need information.

Of course, an organized website serves as a valuable resource when they want data from your association.

But is your website good enough to meet their needs?

Adobe Digital Insights research study chart

An Adobe Digital Insights research study revealed smartphone visits to U.S. websites have increased 89% since January 2015 while tablet and desktop visits have decreased rapidly (-30% and -17% respectively) in the same timeframe.

This trend toward smartphone use is expected to continue upward.

So your website's effectiveness will increasingly depend on its ability to serve a mobile audience.

And to meet that goal, it should be built upon a responsive framework or serve mobile-friendly web pages at the least.

What's more, your website needs to be optimized to load quickly.

Adobe Digital Insights research study chart

That's because the same Adobe study determined smartphone visits to U.S. websites include a 10% reduction in the time spent per visit and the number of pages accessed during the past three years.

As the study notes, website visitors “are becoming accustomed to an optimal, efficient experience, especially on their mobile devices” and content needs to be readily available to meet “shorter attention spans and decreased tolerance for useless steps.”

An Alternative (and Better) Solution

So the big takeaway from this research: If your website isn't tuned for smartphones, it needs to be ASAP.

Unfortunately, enhancing and optimizing a website for mobile engagement can be tedious and expensive.

So what should associations do when it comes to meeting the expectations of their large and growing number of mobile-savvy members?

The best solution is an app.

Apps provide a presence for your association

For starters, an app can place your association front-and-center on a member's smartphone with an icon featuring your name, colors, logos, and other branding elements.

There is no need to enter a website address in a tiny browser bar. Members just tap the icon to access information in an instant.

Apps meet users expectations for immediacy and interactivity.

Apps meet users' expectations for immediacy and interactivity.

Built with native code (iOS or Android), apps are built to integrate with the smartphone hardware where they operate and are therefore able to provide a much quicker loading experience as opposed to websites that typically need to make several calls to a remote server first.

This high level of integration also provides advanced mobile features websites cannot match such as triggering events based on a user's geolocations or use of the device's camera.

Apps provide your association with the opportunity to be automated and paperless in specific areas.

Aside from convenience and performance, apps also provide your association with the opportunity to be automated and paperless (finally!) in specific areas.

For instance, digital member ID cards complete with scannable barcodes or member directories can easily be incorporated into an app.

Same goes for calendars, membership renewal and feedback forms, advocacy information, chapter meetings, conference information — almost anything can be delivered through the convenience and immediacy of an app.

Here is an example of a digital Member ID card in an app

Go Mobile, Get Efficient

By automating many of your membership tasks, apps not only provide a valuable service for your members but they also free many hours for your staff.

Less time printing, answering phones, replying to emails, and preparing mail. More time strategizing and growing your association!


Does your association have an app? If not, now is the time.

MobileUp Software makes it easy for associations like yours to deploy a 365-day mobile engagement strategy complete with a custom-branded app.

The key is our mobile delivery platform.

It reduces the costs and simplifies the technical hurdles (no mobile development experience required) traditionally associated with app development and maintenance.

Find out more today!

Request a no-obligation demo.

We can show you in about 15 minutes how our custom-branded apps can help automate your membership tasks so you can spend your time on strategies to grow and strengthen your association instead.