What information does MobileUp collect, maintain, or process about me?
When you interact with MobileUp's Website, Software, or Services, MobileUp may collect, maintain, or process Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect, maintain, or process is stored in a manner that cannot be linked back to you (“Non-Personal Data”).
Information you (or your organization) provide MobileUp when you create an account.
Information MobileUp collects, maintains, or processes automatically as you use our services.
We automatically collect, maintain, or process certain information about the devices you use to access MobileUp's Website, Software, or Services. The information collected includes:
How does MobileUp use my Information?
MobileUp uses the Information we collect, maintain, or process for the following purposes:
Does MobileUp review user generated content?
MobileUp's employees do not monitor or view your user generated content stored in or transferred through our Website, Software, or Services. However, such user generated content may be viewed under the following circumstances:
Does MobileUp share my Information?
MobileUp only discloses your Information to third-parties under the following circumstances:
Additionally, we may disclose non-Personal Data publicly and to third-parties. For example, we may do so in public reports about Software, or Services usage, to partners under agreement with us, or as part of progress reports we may provide to users.
MobileUp does not share your Information with third-parties for the purpose of enabling them to deliver advertisements to you.
Does MobileUp sell or rent my Information?
No. MobileUp does not sell or rent your Information.
Third-Party Applications and Plugins
Additionally, your organization may choose to use the services of a third-party payment processor or payment gateway to process payments within our Software. In the event your organization has made such a choice, your Information may be transferred to such third-party payment processor or payment gateway in order to facilitate any payments or transactions made through our Software.
Communications from MobileUp
MobileUp may occasionally contact you with information related to product announcements, software updates, or special offers. MobileUp may also contact you with information about products or services from our business partners. In the event you wish to opt out of such communications, you may do so by clicking the “unsubscribe” link found within MobileUp emails. Please note that you will continue to receive transactional communications related to our Software or Services even if you unsubscribe from MobileUp's promotional communications.
Will MobileUp ever make any of my Information or user generated content public?
No. MobileUp will not share your Information or user generated content except in the limited circumstances described in the “Does MobileUp share my Information?” section above.
Does MobileUp collect, maintain, or process information from children?
MobileUp does not knowingly collect, maintain, or process personal information from children under the age of 13. If MobileUp determines that we have collected, maintained, or processed personal information from a child younger than 13, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through our Website, Software, or Services. MobileUp encourages parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website, Software, or Services without the parents' or guardians' permission.
How is my Information stored?
Information submitted to MobileUp will be transferred to, processed, and stored in the United States unless otherwise required by law. When you use our Software, information and user generated content may be stored locally on that device and synced with MobileUp's servers. If you post or transfer any Information to or through our Website, Software, or Service, you are agreeing to such Information, including any Personal Data or user generated content, being hosted and accessed in the United States.
All Information is stored using best practices in either Microsoft Azure's SQL Server, with automatic geo-redundancy and security monitoring, or Amazon Web Services, which uses Amazon GuardDuty to provide continuous Security Monitoring & Threat Detection.
How secure is my Information?
MobileUp is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, data transmissions over the internet, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, MobileUp cannot ensure with 100% certainty the security of Information you transmit to us, including Personal Data or user generated content. Accordingly, you acknowledge and agree that you do so at your own risk. In order to minimize the security risk to your Information, MobileUp uses industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.
Once we receive your data, we protect it on Microsoft Azure or Amazon Web Services servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your devices requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all devices that you use in connection with our Website, Software, or Services.
In the event MobileUp learns of a security breach, MobileUp will attempt to notify you and provide information on protective steps, if available, through our Website or Software. Additionally, we may attempt to contact you through the email address that you have provided to us. Depending on where you live, you may have a legal right to receive such notices in writing.
MobileUp allows you to delete your Information that is in our possession. To request that we delete your Information, please send an email to our support team. Once we have verified your identity, we will be happy to assist in deleting your Information. Additionally, please note that you must delete our Software from your device(s) in order complete the deletion process.
Please keep in mind that our deletion of your information does not delete the information that was collected by your organization. You will need to contact your organization directly if you wish to have your Information deleted from their records.
How long is my Information retained?
Although you can delete your Information at any time by deleting your account as described above, MobileUp may keep some of your Information for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention or to comply with our legal obligations including tax, legal reporting, and auditing obligations.
What happens if MobileUp (or my organization) deletes my account?
In the event MobileUp or your organization deletes your account, then you may contact MobileUp or your Organization to request deletion of your data. MobileUp will evaluate such request on a case by case basis, pursuant to our legal obligations.
MobileUp uses, processes, and stores Personal Data, including those listed in the “What information does MobileUp collect, maintain, or process about me?” section above, as necessary to perform our obligations to you or your organization, and based on our legitimate interests in order to provide the various services through our Website, Software, or Services. MobileUp relies on your consent to process Personal Data, to send promotional communications, and to place cookies on your devices. In some cases, MobileUp may process Personal Data pursuant to legal obligations or to protect your vital interests form those of another person.
What are my rights? And how do I exercise them?
Individuals located within the European Union (EU) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of our Website, Software, or Services. If you are a user based in the European Union, you can:
If you have other questions or do not have a MobileUp account, feel free to contact us by reaching out to our support team at firstname.lastname@example.org.
As MobileUp continues to grow, we may need to update this Policy in order to keep pace with changes in our Website, Software, or Services, our business, and laws applicable to us and you. MobileUp will, however, always maintain our commitment to respect your privacy. We will notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Site, so we recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of MobileUp after any change means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to delete your MobileUp account and our Software from your devices.
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