Support

Have a question?

Need help configuring something in your app?

You can reach MobileUp Support at support@mobileupsoftware.com.

Our support hours are from 8:00 a.m. to 5:30 p.m. CST, Monday through Friday except holidays.

Helpful videos

Here are a few tips based on frequently asked questions we receive. If you need help finding an answer, please reach out to us for assistance.

How to set up threaded conversations in your app with the Discussions feature

How to set up threaded conversations with the Discussions feature

Enable your mobile audience to engage each other on any topic that is relevant to your constituency with our Discussions feature. Here are the simple steps required to create a Discussion in your app. Watch

Everything you need to know about CCO

Everything you need to know about CCO

If you are using our Clubs, Chapters, and Organizations (aka “CCO”) module, check out this 9-video series on how to use these features to engage the small groups within your mobile audience. Watch

Send users notifications with the admin app

Send Users Notifications with the Admin App

We have provided a way for you to send notifications to your audience using your administrator app on your smartphone. Watch

Lifetime App Installs and Copying Tiles

Lifetime App Installs and Copying Tiles

Find how many times your app has been installed since it was deployed in the app stores and how to save time by copying tiles. Watch

Set up a tile for giving and donations

Set up a tile for giving and donations

Make it easy for members to make a donation to your school or association with your app at year's end or anytime with this tip from MobileUp. Watch

Learn how hardware beacons can be used with your MobileUp solution to automate many tasks such as check-ins at events.

Beacons: An overview

Learn how hardware beacons can be used with your MobileUp solution to automate many tasks such as check-ins at events. Watch

How to get started with hardware beacons

Beacons: Getting started

Now that you have received your beacons from MobileUp, here are the first steps you should take for a successful deployment. Watch

How to add sponsors and ads to your app

How to add sponsors and ads

You can promote sponsors or provide banner ad space within your MobileUp app. Watch