Support & Client Services

We are committed to your success.
We are committed to your success.

Have a question? Need help configuring something in your app? Let us assist you with any issue, big or small.

Send in your questions anytime.
Send in your questions anytime.

You can reach MobileUp Support at support@mobileupsoftware.com.

We will address your issue ASAP.
We will address your issue ASAP.

Our support hours are from 8:00 a.m. to 5:30 p.m. CST, Monday through Friday except holidays.

MobileUp Software User Guide

If you are a current MobileUp customer with app administrator rights, there is a User Guide complete with step-by-step instructions on some of our most popular features located inside your administrator tools.

Sign in and then click the question mark in the upper right corner to download it.

MobileUp Software User Guide

Helpful videos

Here are a few tips based on frequently asked questions we receive. If you need help finding an answer, please reach out to us for assistance.

How to set up threaded conversations in your app with the Discussions feature
How to set up threaded conversations with the Discussions feature

Enable your mobile audience to engage each other on any topic that is relevant to your constituency with our Discussions feature. Here are the simple steps required to create a Discussion in your app.

Everything you need to know about CCO
Everything you need to know about CCO

If you are using our Clubs, Chapters, and Organizations (aka “CCO”) module, check out this 9-video series on how to use these features to engage the small groups within your mobile audience.

How to send notifications with the administrator app
How to send notifications with the administrator app

We have provided a way for you to send notifications to your audience using your administrator app on your smartphone.

Lifetime App Installs and Copying Tiles
Lifetime App Installs and Copying Tiles

Find how many times your app has been installed since it was deployed in the app stores and how to save time by copying tiles.

Set up a tile for giving and donations
Set up a tile for giving and donations

Make it easy for members to make a donation to your school or association with your app at year's end or anytime with this tip from MobileUp.

Learn how hardware beacons can be used with your MobileUp solution to automate many tasks such as check-ins at events.
Beacons: An overview

Learn how hardware beacons can be used with your MobileUp solution to automate many tasks such as check-ins at events.

How to get started with hardware beacons
Beacons: Getting started

Now that you have received your beacons from MobileUp, here are the first steps you should take for a successful deployment.

How to add sponsors and ads to your app
How to add sponsors and ads

You can promote sponsors or provide banner ad space within your MobileUp app.

Data collections enhancements
Data collections enhancements

You can now import columns with header names that don't match the data template and map multiple roles within a single field using the new “Contains” and “Does Not Contain” operators.

Design and manage the home screen
Design and manage the home screen

Get total control over the appearance of your app's home screen. See an overview of these tools in this video.

Webinar Recording: Home screen tools
Webinar Recording: Home screen tools

If you missed our webinar (September 2018) on the home screen tools, you are in luck! Watch the recording here.

How to use emojis in notifications
How to use emojis in notifications

Emojis can make your notifications more exciting and memorable! Learn how to add emoji characters into your notification text when sending from your MobileUp desktop administrator tools.